At hissummer, we believe that the best relationships begin with a conversation. Not a transaction — a conversation. We do not see our customers as names on an order list. We see you as part of our story, and we genuinely want to hear yours.

Whether you have a question about sizing, need a little advice on choosing the right sun hat or mask for your face shape, want to share how a piece has become part of your sunny days, or simply wish to say hello — our team is here, ready to listen, and always happy to help.

We know that shopping online can sometimes feel distant. That is why we make it our mission to bring warmth, clarity, and a human touch to every interaction. When you reach out to us, you will never get a robotic reply. You will get a real person who cares about your experience as much as you do.

How to Reach Us

📧 Email
For all inquiries — general questions, order support, sizing and styling advice, wholesale, collaborations, or press:
support@hissummer.com

We aim to respond to every email within 24 hours (Monday–Friday), and often much sooner. Your time matters to us, and we never keep you waiting longer than necessary.

💬 Live Chat

Prefer an instant reply? Our live chat is available during business hours right here on our website. Simply click the chat icon in the corner of your screen, and we will be with you in moments — ready to assist with anything you need.

📱 Social Media

We love connecting with our community beyond the shopping cart. Follow us for daily sun-safe inspiration, behind-the-scenes glimpses, sneak peeks of upcoming collections, and a little peek into the world behind hissummer.

• Instagram: @hissummer

• Pinterest: hissummer

• Facebook: /hissummer

Tag us in your hissummer moments — we adore seeing how you enjoy the sun, and we may even feature you on our page. ☀️💛

📦 Order & Shipping Information

Before reaching out, you may find quick answers to common questions in our FAQ section — covering sizing guides, shipping timelines, returns, exchanges, and product care. We have designed our policies to be as clear, fair, and flexible as possible, because we want you to shop with complete confidence and peace of mind.

If you cannot find what you are looking for, we are always just an email away.

📍 Our Studio

While we are primarily an online brand, our heart and headquarters are based in a creative studio in Shenzhen, China — a city that inspires us with its dynamic energy, cultural richness, and forward-thinking spirit.

If you are a stylist, media professional, or collaborator interested in visiting our studio, please reach out to us via email to arrange an appointment. We would love to welcome you.

We Believe in Listening

At hissummer, every piece we create is shaped by you — the women who wear our designs, share your stories, and inspire us to do better every day. Your feedback, your ideas, and even your gentle suggestions help us grow and refine.

So do not hesitate. Whether you have a question, a compliment, or a thought you would like to share — we welcome it all with open arms and genuine gratitude.

Before You Go — A Quick Note

When you reach out to us, please include your order number (if applicable) so we can assist you as quickly and accurately as possible. For sizing or sun protection questions, feel free to share a photo or describe your needs — we love helping you find the perfect piece for your sunny days.

A Final Word from Us

Every message we receive is a gift — a reminder that what we do matters to someone out there. Thank you for reaching out, for trusting us, and for being part of the hissummer story. We cannot wait to connect with you.

With warmth and sunshine,
The hissummer Team